Privacy Policy
NVS Glassworks LLC operates NVSGLASSWORKS.COM and its subdomains. We respect your privacy and are committed to protecting the personal information you provide when using our website.
Information We Collect
When you place an order, contact us, or use our website, we may collect information such as your name, billing and shipping addresses, email address, phone number, order details, payment status, and other information you choose to provide.
We also use AgeChecker to verify customer age during checkout. Additional ID verification may be requested by email to confirm purchaser and shipping information and help prevent unauthorized purchases. For more information, please see our ID Policy.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders.
- Arrange shipping and provide tracking information.
- Send order confirmations, tracking updates, and layaway payment reminders.
- Respond to customer questions and provide customer service.
- Verify customer age and shipping information when necessary.
- Help prevent fraud and unauthorized purchases.
- Send promotional emails to customers who subscribe to our marketing emails.
- Understand website activity and improve our website.
You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the email. Order confirmations, shipping updates, and other necessary transaction-related emails may still be sent.
Payment Processing
We use Authorize.Net and Sezzle to provide payment processing options.
Payments are handled through these services according to their respective privacy and security practices. We may receive information about your payment status and transaction so we can process and manage your order.
For more information, please review the Authorize.Net website and the Sezzle Privacy Policy.
Age and ID Verification
AgeChecker is used to verify customer age during each sale.
In some cases, NVS Glassworks may also request additional identification by email to verify purchaser and shipping information. This additional verification is handled by our staff through NVS Glassworks email accounts. We do not print or maintain extra copies of these verification documents or send them to outside parties as part of this additional verification process.
Cookies and Google Analytics
Our website uses Google Analytics to help us understand how visitors use our website and to measure website activity. Google Analytics may collect technical information such as browser and device information, cookie identifiers, and interactions with our website.
Our website may also use cookies and similar technologies to support website functionality and remember preferences. You can manage cookies through your browser settings. Disabling cookies may affect certain website features.
For more information, please review Google's information about Analytics and privacy.
How We Share Information
We share customer information with service providers when necessary to process payments, verify age, fulfill orders, arrange shipping, operate our website, or provide website analytics.
We may also disclose information when necessary to respond to lawful requests or protect our business and customers.
We do not use customer information for purposes unrelated to operating our business, fulfilling orders, providing requested services, or conducting subscribed marketing activities, except as described in this policy.
How We Protect Your Information
We take reasonable steps to protect the personal information provided to us. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. These services have their own privacy policies and practices. We encourage you to review their policies when using their services.
NVS Glassworks LLC is not responsible for the privacy practices of third-party websites.
Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy-related request, please contact NVS Glassworks LLC through the contact information provided on our website. We may need to verify your identity before processing a request. Certain information may need to be retained for order records, fraud prevention, or other legitimate business purposes.
Children's Privacy
Our website is intended for adults, and certain products are restricted to customers who meet applicable age requirements. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review the matter.
Changes to This Privacy Policy
NVS Glassworks LLC may update this Privacy Policy from time to time. Any updates will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact NVS Glassworks LLC through the contact information provided on our website.