Frequently Asked Questions for NVS Glassworks:
Q: Can I ship to an address different than the address on my ID?
A: Yes. Additional verification is required the first time ordering. Please snap a picture of a piece of printed mail and send to email@example.com. (Click for details.)
Q: Can I waive the signature requirement on my expensive item?
A: Yes. This also waives the insurance from NVS Glassworks because we have to trust that it gets to you by the shipping service. We will always recommend a signature required on your nice items.
Q: I know my item is secure. How do I waive the signature?
A: Email us after the purchase at firstname.lastname@example.org and we will make the proper notes. No worries!
Q: Can you hold an item?
A: We do not do holds. Layaway is our option with 50% down and the other 50% plus shipping within 30 days.
Q: Can I do layaway through the website?
A: Yes, you can! Add the item to your cart normally. While in Checkout, click the pay deposit option at the bottom, then Calculate Deposit button. (Click for details.)
Q: Can I get a sale discount the day after a sale day?
A: No. We try to generate excitement for our sale days for our customers. For this reason, the sale day is the day to get the discount.
Q: My glass broke. Do you guys repair?
A: We can send clean items by our artists to that specific artist. Customer will pay all shipping and repair cost. Timeline is 3 weeks – 8 months for repair and at the speed of the artist.
Q: I see the item on your original website, but not on the new one. Can I still buy it?
A: If the item is in stock, we will sell it. Please call us or email and we can tell you more accurately. We are steadily getting all the pictures and items up for click and purchase. Also, items are removed from the new website once they are not in stock.